Jiliko Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how Jiliko ("the Company", "we", "our", "us"), operating the online gaming platform accessible at jiliko.cam, collects, processes, stores, and protects the personal data of individuals ("you", "the Player", "the User") who access or use our services.

Jiliko is committed to handling your personal data with the highest standards of care, transparency, and security. This Policy is intended to give you a clear and complete picture of our data practices so that you can make informed decisions about using our platform.

By registering an account on Jiliko, accessing the Platform, or submitting personal information to us in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Jiliko platform.

This Policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the Jiliko platform.

2 Definitions

For the purposes of this Privacy Policy, the following terms have the meanings assigned to them below:

3 Data We Collect

Jiliko collects the following categories of personal data from players and visitors:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (for age verification — players must be 21 or above)
• Registered email address
• Mobile phone number
• Residential address, including city and postcode (relevant for Malaysian players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere)
• Nationality and country of residence

3.2 Identity Verification (KYC) Documents

• Copy of MyKad (Malaysian National Identity Card), passport, or equivalent government-issued photo ID
• Proof of address (utility bill, bank statement, or government correspondence not older than 3 months)
• Payment method verification documents (e.g., screenshot of e-wallet account, bank statement header)

3.3 Financial & Transaction Data

• Deposit and withdrawal history, including amounts, methods, and timestamps
• Payment method identifiers (masked card numbers, e-wallet account identifiers, bank account name — but never full card numbers or banking passwords)
• Cryptocurrency wallet addresses used for deposits or withdrawals
• Bonus history and wagering records

3.4 Technical & Usage Data

• IP address and geolocation data (country/city level)
• Device type, operating system, browser type and version
• Session start and end times, pages visited, and features used
• Game play logs, including bets placed, outcomes, and game history
• Login attempts, authentication logs, and security events

3.5 Communications Data

• Content of live chat conversations with our support team
• Email correspondence submitted to our support channels
• Feedback, complaints, and dispute records

4 How We Collect Your Data

Jiliko collects personal data through the following channels:

• Direct submission by you: When you register an account, complete KYC verification, make a deposit, submit a support request, or respond to a survey or promotion.
• Automated technical collection: Through cookies, server logs, and analytics tools when you browse and interact with the Platform.
• Payment and KYC partners: Licensed payment processors and identity verification service providers may supply us with verification outcomes and transaction reference data necessary for compliance.
• Third-party analytics: Aggregated and anonymised usage patterns collected through platform analytics tools to improve user experience and platform performance.
• Responsible gambling checks: In certain circumstances, we may receive information from third-party responsible gambling databases to assist with self-exclusion verification and player protection duties.

5 Purposes of Processing

Jiliko processes your personal data for the following specific purposes:

6 Legal Basis for Processing

Jiliko relies on the following legal bases to process your personal data:

• Contractual necessity: Processing required to perform the contract between Jiliko and you as a registered player — including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and our licensing obligations, including KYC verification, anti-money laundering (AML) checks, and responsible gambling duties.
• Legitimate interests: Processing necessary for fraud prevention, platform security, abuse detection, and internal analytics, where these interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications, non-essential cookies, and optional personalisation features — where you have provided explicit, informed consent. You may withdraw consent at any time by contacting our support team.

7 Third-Party Disclosure

Jiliko does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:

• Licensed payment processors: Such as the operators of DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, and cryptocurrency gateway providers — to facilitate your financial transactions.
• KYC and identity verification providers: Third-party services that assist with document verification, age confirmation, and sanctions screening.
• Platform and infrastructure providers: Cloud hosting, data storage, content delivery, and cybersecurity service providers who process data on our behalf under contractual data processing agreements.
• Game content providers: Where game play logs are technically transmitted to game studio back-end systems to deliver game outcomes. Game providers are contractually prohibited from using this data for independent marketing purposes.
• Regulatory and law enforcement authorities: Where we are legally obliged to disclose information in response to a court order, regulatory investigation, or mandatory legal request.
• Fraud prevention databases: Industry-shared databases used to prevent fraudulent activity, multi-accounting, and bonus abuse.

All third-party data processors engaged by Jiliko are required to handle your personal data in accordance with applicable data protection standards and are contractually prohibited from using it for any purpose other than delivering their designated service to Jiliko.

8 Cookies & Tracking Technologies

8.1 What We Use Cookies For

The Jiliko Platform uses cookies and similar tracking technologies for the following purposes:

• Essential cookies: Required for the Platform to function — managing your login session, maintaining your account state, and enabling secure transactions. These cannot be disabled without significantly impairing Platform functionality.
• Functional cookies: Remembering your preferences such as language selection, display settings, and last-used payment method to improve your experience on return visits.
• Analytics cookies: Collecting anonymised or aggregated data on how users interact with the Platform — pages visited, session duration, and navigation paths — to help us improve the product.
• Security cookies: Detecting and preventing fraudulent activity, automated bot access, and session hijacking.

8.2 Managing Your Cookie Preferences

You may manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform, including the ability to maintain your login session. Jiliko does not use third-party advertising cookies or behavioural targeting cookies from external ad networks.

9 Data Security

Jiliko implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and Jiliko servers.
• Encrypted data storage for sensitive personal and financial data at rest, using industry-standard encryption protocols.
• Access controls: Role-based access restrictions ensuring that only authorised Jiliko personnel with a legitimate operational need can access personal data, and only to the minimum extent necessary.
• Two-factor authentication available for player accounts to provide an additional layer of login security.
• Regular security audits and penetration testing conducted by qualified cybersecurity professionals.
• Incident response protocols: A documented data breach response procedure, including player notification obligations in accordance with applicable law and licensing requirements.

While Jiliko takes all reasonable steps to secure your personal data, no internet-based transmission or storage system is completely immune to security risks. You are responsible for maintaining the security of your own account credentials and for notifying us immediately if you suspect unauthorised access.

10 Data Retention

Jiliko retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or licensing obligations. The following general retention guidelines apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with Jiliko's data disposal procedures.

11 Your Rights

Subject to applicable law and certain exceptions permitted by our regulatory and licensing obligations, you have the following rights in relation to your personal data held by Jiliko:

To exercise any of the above rights, please contact our Data Privacy team via live chat or at the support email address in Section 15. We will respond to all verifiable requests within 30 days. In some cases, we may need to verify your identity before processing a rights request to protect against fraudulent access to another person's data.

12 International Data Transfers

Jiliko operates internationally and, as a result, your personal data may be transferred to, stored in, or processed in countries outside Malaysia. These may include countries where data protection laws differ from those applicable in Malaysia. Where such transfers occur, Jiliko ensures that appropriate safeguards are in place, including:

• Contractual clauses in data processing agreements that require overseas processors to apply standards equivalent to those under our licensing framework.
• Transfers only to jurisdictions that maintain adequate data protection infrastructure as assessed under our licensing obligations.
• Technical and organisational security measures applied consistently regardless of the geographic location of data processing.

By using the Jiliko platform, you acknowledge and consent to the international transfer of your personal data as described in this section, for the purposes set out in this Privacy Policy.

13 Minors

The Jiliko platform is strictly restricted to individuals aged 21 years or above. We do not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not use this platform or provide any personal data to Jiliko.

If Jiliko becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have submitted personal data to Jiliko, please contact us immediately via the channels in Section 15. For players aged 21 and above only.

14 Amendments to This Policy

Jiliko reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or licensing requirements. Material changes will be communicated to registered players via a notification on the Platform or an email to the registered address on file, with at least 14 days' notice before the revised Policy takes effect.

Continued use of the Jiliko platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

The current version of this Privacy Policy is always accessible at jiliko.cam/privacy-policy. The "Last updated" date at the top of this page reflects the date of the most recent revision.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, or to exercise your data rights, please contact Jiliko through the following channels: